PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. TimberTech is a company born from the union of resources, know-how and experience of the Timber Research group of the University of Trento (Italy). Warranty. Limited Residential Warranty that applies to TimberTech alternative decking materials. You will receive your warranty packet from them directly. After reviewing all information, Manufacturer will make a determination regarding the validity of such claim. Trex Warranty Claims Information. … The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected. Spark your creativity and start your personalized design plan. Innovative technology, meet sustainable outdoor living. Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech TOPLoc ® … Warranty. Ⓒ 2020 AZEK Building Products. Necessary cookies are absolutely essential for the website to function properly. TimberTech makes it easy to find all the information you need to design, plan, and build your perfect deck. See our Legal Disclaimer page for all legal notices. It’s time to Go Against the Grain®. & Care. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. Rest assured, we have you covered. These cookies do not store any personal information. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 Millersville, Maryland 21108 1-877-553-3623 However, when it comes to their warranties, they state that a customer is responsible for cleaning their deck on a regular basis. This category only includes cookies that ensures basic functionalities and security features of the website. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech … At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. They denied the claim and said it was an installation problem. Compare real TimberTech samples to get a better sense of color, style, and material. TimberTech Terrain . Reach us at 1-877-275-2935 The installer was experienced, and I know it is the decking. Purchaser must provide proof of purchase, a description and photographs of the affected area of the … We stand behind our enduring, durable products. Our Edge and Edge+ boards feature a 25 year warranty including fade and stain cover. Of course, when you build the best products, backing them up is easy. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer using TimberTech or AZEK’s online warranty claim form process available at Explore deck design, lock in your budget, and learn about the right product for you. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Don't have time to talk to someone? © 2018 AZEK Building Products. See how others have transformed their outdoor spaces. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. File a Claim. ... Warranty Claim Center. Contact Us; Live Chat Now; Frequently Asked Questions; Become a TrexPro; After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. The TimberTech class action lawsuit states that the XLM decking fails in its intended purpose, and that TimberTech has failed to implement changes to their decking or warranty procedures to repair the defects, even though they received numerous customer complaints. What info is required to file a TimberTech Warranty claim? This warranty shall not cover, and TimberTech shall not be Kind Regards, TimberTech Warranty Team Business Details Reach us at 1-877-275-2935 TIMBERTECH FENCESCAPE®WARRANTY 25-Year Limited Residential 10-Year Commercial Statement of Warranty:This warranty is given to the original purchaser, residential or commercial, as the case may be (“Purchaser”), of TimberTech FenceScape fencing products (“FenceScape Products”). Real projects. TimberTech Railing Systems and CONCEALoc warranty is twenty five (25) years. This website uses cookies to improve your experience while you navigate through the website. Phone. Malfunctions covered after the manufacturer's warranty. It is mandatory to procure user consent prior to running these cookies on your website. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building … Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. TimberTech reserves the right to request additional information in connection with the warranty claim. Get a closer look at TimberTech products by visiting a local retailer or dealer. This warranty is in addition to the standard TimberTech Limited 25 Year Limited Residential Warranty that applies to TimberTech alternative decking materials. Submit a warranty claim for a TimberTech product. Obtaining Warranty Performance: If Purchaser discovers a defect in the TimberTech Products during the Term, Purchaser must, within thirty (30) days Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. If you have a material issue you will contact them first to start the warranty claim process. Learn about TimberTech's warranty & caring for your TimberTech products. Email. com/warranty-and-care/claim-center/. TimberTech trademarks, service marks, or trade names are protected and may not be used, copied, or imitated without prior written permission. Moreover, if you decide to sell your home, TimberTech’s decking warranty will be fully transferable to the new owner. Create a new warranty claim for your TimberTech product. Standard TimberTech 25 Year Limited Residential Warranty. All Rights Reserved. Custom deck design software, 3D outdoor living spaces. Don't have time to talk to someone? Warranty Claims; Literature Center; Contact Us; FAQ; Live Chat; Product Safety; CLASS ACTION SETTLEMENTS. care and cleaning link. From research to installation and everything in between, we'll help you create your family's favorite new hangout. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Durable, hardworking products with the beauty of wood, a 30-year warranty and products made and supported. What more could you want? Exclusions from Warranty Coverage: TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech® Products and/or failure to abide by TimberTech’s installation … TimberTech offers calculation softwares for the design of timber structures and provides a full range of services of consulting, training and research & … Rest assured, we have you covered. At TimberTech, we know life's tender moments happen on our tough decks. Timberland PRO® … The TimberTech 25-Year Limited Residential Warranty states that if TimberTech determines a Purchaser’s claim is valid, TimberTech will at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Access your existing TimberTech warranty claim to get all your info right at your fingertips. Contact us through email and we'll respond within 48 hours. Warranty & Care. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … Both Trex and Timbertech claim their products are resistant to mold and mildew. Access a Claim. Our capped composite decking, EasyClean Reserve, features a 30 year warranty including fade and stain resistance. & Care. Privacy Policy  |  Legal Disclaimer  |  Sitemap. We stand behind our enduring, durable products. Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential … Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Low-Maintenance high quality decking and balustrade | Residential Warranty that applies to alternative..., Suite 1 … Limited Residential Warranty that applies to TimberTech alternative materials! Your budget, and material you need to design, plan, and material Manufacturer ’ s online Warranty easy. Style Overview deck Designer tool and access your existing TimberTech Warranty claim to get all info. 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