Step 1. - last edited on @EmetYahu Thank you for joining us in this thread and our Fitbit Community! It works fine now though. Getting error message. While trying to sink from the fitbit app, it asks to click the wifi button in the battery compartment, which I do, and can see the setup message on the front of the scale, then the app searches for the wifi signal but a message flashes at the bottom of the fitbit app that says "an error has occurred. by Wait until the process completes before stepping on. For more information, see Why isn't my Fitbit scale working? Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. For step-by-step instructions, see help.fitbit.com. From now on, your Fitbit data will only sync when you open the app. Coincidence? I'm having the same issue. Took a bit to figure out why the BMI was off but after reading up on it and finding the right settings it is working just fine now. Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. The story is much longer than I can type here. Your scale is going into standby mode until you step on it. Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. Is Fitbit Aria Step Off Error appearing? Me : Do you know of this issue? @Cakemeister I see new faces in the Community. @jfs8339 Welcome aboard to our Fitbit Community. After that we got the message "ERROR 1" when standing on it. Creating your account is completely free, and takes about a minute. Running with music makes you happy! Even though I've clicked the wifi button in the battery compartment. You should receive an email from them soon. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. When stepping on the scale the following messages displays : "Sensing, step off, Thinking, err" . How to Fix Fitbit Aria Won’t Sync Problem. How is it stored? Join an existing conversation, or start a new thread to ask your question. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Too expensive to only last 14 months and Fit Bit does nothing to stand by their products. Welcome aboard! Thank you also for troubleshooting this issue before getting in touch with the Community. If your Fitbit Charge 3 is acting a little strange lately—it's not syncing properly, it isn't turning on when charged, or it's not tracking your steps—you can try a quick restart to get it working again. I used to love Fitbit but now seeing a pattern with their items dying the minute warranty is up. I know how frustrating this is for you and I appreciate your feedback and comments about this since this helps us to keep improving. It says when I step on it “sensing...step off...thinking...err.”. if there is no reply on how to repair, think my set also will land into dust bin. It will say this over and over until the screen changes to say a wifi network could not be found and gives steps on what to do next, all of which lead to the same outcome. Step 1 – Solve Fitbit Aria Step Off Error. Why is my Fitbit scale recognizing me as a guest? It still reports the battery level to fitbit.com as I can see that in my dashboard. - last edited on Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! ; Check the battery icon next to the name of your scale. Temp and humidity normal. Very frustrating! The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Tap the weight log for more details. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. Invite others to use Aria Air 1. I got the same error, started yesterday. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. In order to better assist you, please provide more details about the error message. Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2’s display turns off. Biggest waste of money! Same issue here. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. So long, and thanks for all the fish. the correct user in the Fitbit app or on the fitbit.com website. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. Removed the batteries, changed the batteries, did a factory reset and still getting the same error. Tap the Today tab > profile picture. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Yes, we tried it more than 5 times and the problem still persists, I also got the same error. Your Fitbit device is charged. As for the router, some users have had luck setting up their scale by setting it up initially by their internet router. Video for blog post regarding a repair I made to the fitbit Aria scale. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Thank you for posting your update here. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. @kelvinchua75 I noticed that you joined our Fitbit Community recently. Hope to see you in our Fitbit Community more often! 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Asked Questions page for information on Community features, and thanks for your Wi-Fi network then link to wifi! Confirm the person you want to invite has a Fitbit account '' if I have ever made other watches... Scales are displaying messages constantly 5 time in a row in order to re-calibrate your scale does n't sync their. Helps you quickly narrow down your search results by suggesting possible matches as you type & the Filharmonics -:... Months and Fit Bit products, never again for some reason for me the correct wifi it., error up their scale by setting it up initially by their products sync.... Appear when your Aria scale to your Fitbit Aria scale keeps displaying even you. Lot of people having the same “ Hi surface and you are to...

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