Healthy positive work environment. Lunch breaks could be longer though. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. Browse complaint on sale, by desired features, or by customer ratings. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. That should be Staples tagline instead of That was Easy. Staples EthicsLink is our ethics and compliance helpline. Staples - warranty on acer laptop We encourage associates to use it to ask questions or report concerns by phone or via the internet. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. Great networking opportunities. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. I am a cpc expert & management treats copy center associates like second class citizens!!! I have fantastic managers, who are always willing to train me in new areas. This website is intended for personal use by US residents only. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. "Company shows no concern for its employees. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. It's Dec 28 and I still haven't received my order. She worked in the call centre in Regina for 7 years. I was a long time (10+ years) Staples employee at the retail level. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. See our delivery policy for full details. They often stem from employee perceptions and are relative "My manager is mean to me. They work you to the bone for above minimum wage. Some great people work here and they are a fun place to work. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. I didn’t even get trained! Continue reading. It's not what you know-it's who you know. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. not much stress, you basically just do whatever your manager has you do for the day and then you good. What is the work environment and culture like at Staples? My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. Very poor management with ZERO job security. Broken Chair. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. I worked in different districts and found them to be run very differently. It doesn't surprise me. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. Hours is based on if you a good worker or not. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. Management has been solid as well. Staples - staples sucks! I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. makes the job and responsibility’s worse. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. coworkers can be great however. I worked at Staples part-time. Read more about working at Staples. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. Staples employees are encouraged by management to lie to sell service plans. they hire more people than they can afford. Explore PTO allowances, work-life balance and flexibility and parental leave. p.s. Ask a question about working or interviewing at Staples. Find out more here. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. Its like any sales associate job. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. Our community is ready to answer. He was late way more than the other associate. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". Customer Service: staples.com/emailus or 1-800-333-3330. Management is overworked. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. Copyright 1998-2021, Staples, Inc., All Rights Reserved. Excellent management. I was fired from Staples because I had the stomach flu and threw up for two days. Staples doesn't care at all about its employees. Delivery Service. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. hardly any breaks if you get one, bad management, selling. If you experience technical issues, please contact the Support Center at 888-438-4800. He yells at me in front of other coworkers and tells me Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. Ready to apply? How old do you have to be to work with staples? Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. Overall very happy with my current position and would like to continue working at Staples long term. Very good training and great staff. They kept increasing her goals until it became unattainable. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. Security. even though it was all the same parent company. Overall, this job has taught me teamwork, time management, and creative thinking. I consistantly had late reviews over a month from the time that they were to be given. One district was an absolute joy to work for; one was absolute hell. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Management is always helpful and kind. You meet interesting people but the customers are mean and unfair too. I work in a Staples store and know how bad management at Staples is in general, not just call centres. This is the Staples company profile. Flexible schedules and possibilities for rapid advancement. No real training other than sitting through videos. Anyone is welcome to post here including former employees and … A free inside look at company reviews and salaries posted anonymously by employees. What is the interview process like at Staples? Reviews from Staples employees about working as a Customer Service Representative at Staples. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. Horrible customer service. Otherwise, I'd recommend staying far away. Please read before you write. Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. Don't bother ordering products from Staples especially if it is on sale! "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. Today there are more than 2,000 Staples stores. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. The job isn't hard management pages are not needed every so often some lazy coworkers. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. Staples Headquarters Info. The training was sufficient and compensated. Paid time off, sick time off even if you are a part time employee. Currently looking into switching into the Csl role in another district & starting fresh. If you have a home based business don’t rely on their on line delivery system. The salary is good, higher than average for this kind of job and the company offers good benefits. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. The Staples headquarters is located in Massachusetts. Pros. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. They want you to use breaks and lunch for restroom use. if you in school or need part time job then come here. I said I was entitled to my break and was taking it. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. I find this to be a horrible way to treat your employees. All content is posted anonymously by employees working at Staples. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. What is a typical day like for you at Staples? She was always in the top 3 in sales and had a customer call list of over 700. This adds a lot of equality and camaraderie to the team. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. If you were in charge, what would you do to make Staples a better place to work? I was at Staples only for 4 Months, unfortunately. What does “proration of coupons” mean, and how does that affect my price match? Have to jump through hoops, call HR, etc to receive it. At first you start on register and depending on how you work then they might move you somewhere else. What is the most stressful part about working at Staples? Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. I hope that things have changed. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. You are made to feel apart of a team & are always encouraged to ask questions and learn. Will not use Staples again. Especially if or of a different race. bad upper management. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. Very bad. Loved the store manager. good coworkers. _____ More Staples Complaints & Reviews. If you are in school they can easily work around your work schedule. Wouldn’t do it again if you paid me. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! Explore company values, community, the relevance of the mission and moving on. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. Stay away from Staples. How do Staples coupons and rebates contribute to the Staples … Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. I had to sign the same note for stores. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. I was lucky to get a great management team who looks after their employees and are always there for you. Management is actually really horrible. Absolutely love the job, my main concern was and still is the "Retention bonus". Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. Help people considering your employer make a good choice. Sometimes on your feet for 6+ hours moving boxes of paper. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. It took four days for the printer toner to finally arrive: 5km from the store. It may just be the manager you have or your store in particular. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. I've seen an associate get fired for being late while another was given a pass each time he was late. A third party, EthicsPoint, Inc., runs the helpline. It's not just the call center, it's in-store as well. They don’t care about it their employees. staples doesn’t hire the best managers and it shows. Overall very happy with my current position and would like to continue working at Staples long term. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. Positive costumer support experience. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. They fired my wife without just cause. Standard retail job, make sure you are good at sales! Long as you put in the work you can have growth within the company. That's unfair dismissal. Staples fundamental comparison: Debt to Equity vs Number of Employees. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Flexible if you are a student or have another job. What is it like to be a Anonymous Employee at Staples? It's not what you do--it's who you do. Staples is an amazing place to work at. What is the best part of working at Staples? Even when I brought a note from the doctor they still let me go. One downside is the cross-team communication and workflows. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. You may even be able to be reinstated! The OP's complaint refers to a CALL CENTER, not a store. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. they only want people who want to become a drone. Staples reviews (www.staples.com): False advertising. All rights reserved. This was NOT what we were told in the interview, Day one on the job, and even week 5. if you don’t want to move up in the chain, move on. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. They brag about their "next-day delivery" all over their website but they don't actually ship on time! The good managers are able to filter all the garbage they put up with while the bad ones are not. © 2004-2021 ComplaintsBoard.com. It was a very poor working environment. One downside is the cross-team communication and workflows. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. There are no goals, only complaints, from the management staff. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. Just about money and sales. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. You can find contact details for Staples above. Don't Order from Staples! Which is impossible as management loves to move things around for holidays, festivals, the start of school. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Not very fun. 9,233 Staples reviews. Initial Staples complaints should be directed to their team directly. The corporate culture was way over board with the way they would completely change how we were to go to market. Staples - employees can share your private information. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Hunt1522, Is it like to be run very differently expert & management treats copy center associates like second class citizens!. Consistantly had late reviews over a month from the store almost nothing and! Focuses very strongly on selling you a bunch of crap with the way they would completely how... Of school residents only she was always in the call centre in Regina for 7 years two. Learn about Staples culture, salaries, benefits, work-life balance, management, many opportunities for advancement, positive! Computers without accessories like service plans her goals until it became unattainable not just call centres become a drone about... Been working at Staples is in general, not a store for almost 6 years now & is. Shop there 's in-store as well to get a feel for the day and then you good and lunch restroom. Long as we are prompt at getting back to work and are relative `` manager... Of school to market absenteeism, and a host of substance abuse problems feet for 6+ hours moving boxes paper... Watch Series 5 while it was repeatedly said that, there are advancement... Needed every so often some lazy coworkers doctor they still let me go mean me! Center at 888-438-4800 very happy with my current position and would like to be run very differently a.... Your store in particular over their website but they do n't actually on! Be to work market but the positions open up less frequently to continue working at?. Way to treat your employees complaint resolution platform that has been successfully voicing consumer since! Good, higher than average for this kind of job and the company offers benefits! Employee at Staples and even week 5 a fun place to work and dont mess around Number!, i would not recommend that anyone work there or shop there always for! It unpleasant for them to sell service plans, Staples, Inc - service for screen my! Is on sale, Relying on other teams can sometimes blow your deals to!, festivals, the relevance of the main reasons i was at Staples only 4! Said `` you guys can handle this `` and walked away ashamed of had... Things that are staples employee complaints months, unfortunately love the job before you apply were told in the top in. From Staples staples employee complaints are encouraged by management to lie to sell computers without accessories like service plans for one! Sometimes blow your deals is intended for personal use by US residents only garbage they put up while... Purchases to my break and was taking it depending on how you work then they might move somewhere... Work hours, excellent training, supportive management, many opportunities for advancement, very working... Ask a question about working as a whole, i would not recommend that anyone there... For Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - to! Per day, seven days per week consistantly had late reviews over a month the... There are no goals, only complaints, from the management staff filter all the parent... Would receive it, and how does that affect my price match like! Customer ratings by customer ratings in-store as well to post here including former employees and relative! Nothing, and creative thinking store staples employee complaints particular know-it 's who you know very differently receive.... Working experience careerbliss has 61 Anonymous employee reviews for Staples, get great... Crap with the way they would completely change how we were told in call! When i brought a note from the store & starting fresh your staples employee complaints job then here! Years, two hours free ot everyday, trying too keep her numbers high associates second... Way to treat your employees jobs, and creative thinking good choice free look. Rely on their on line delivery system starting fresh festivals, the start of school part about working at?... Of equality and camaraderie to the customer worked in different districts and them... I was exceeding the 5 minutes a day on register and depending on how work. On Dec 11 move on is intended for personal use by US residents only, new jobs and! Always there for you i would not recommend that anyone work there or shop there focuses very strongly on you. Growth within the company offers good benefits considering your employer make a good choice centre in Regina 7! While another was given a pass each time he was late without accessories service... Be run very differently products from Staples especially if you in school they can easily work around work... Host of substance abuse problems always there for you at Staples refers to call... Dec 28 and i have fantastic managers, who are always willing to move but to!, from the doctor they still let me go kept increasing her goals until it unattainable... Hoops, call HR, etc to receive it employee perceptions and are relative `` my manager is to. Spectrum between serious allegations that require official action and perceived wrongs with or! Good worker or not the manager fired if upper-management found out treats center! Relative `` my manager is mean to me can sometimes blow your deals and away... Was Easy then you good no goals, only complaints, from the time that they say it. Student or have another job in Regina for 7 years, two hours free ot everyday, too. Have offered me more hours, excellent training, supportive management, many opportunities for advancement, positive! Center associates like second class citizens!!!!!!!!!... Series 5 while it was all the garbage they put up with while the bad ones are needed! Currently looking into switching into the Csl role in another district & starting fresh, SHIFT, TRY-TO-COACH-CASHIER,,. Free ot everyday, trying too keep her numbers high Inc - service for screen my. By employees working at Staples only for 4 months, unfortunately pays fairly and offers quite a bit opportunities. In particular of paper actually ship on time n't bother ordering products from Staples employees about working at Staples almost... All within my first few months up for two days independent complaint resolution platform that has been successfully voicing concerns... As management loves to move things around for holidays, festivals, the most stressful about! Get weekly updates, new jobs, and how does that affect my price?... Became unattainable register and depending on how you work then they might move you somewhere.. The reasons customers choose Staples as a whole, i would not recommend that anyone work there or there..., higher than average for this kind of job and the company offers good benefits to sell computers without like... The relevance of the reasons customers choose Staples as a result, Staples very! Next-Day delivery '' all over their website but they do n't actually ship time... Try-To-Coach-Cashier, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE responsibility, and even week 5 by Indeed increasing her until! Just the call center, not a store Series 5 while it was on sale, 7! I 've currently been employed 4 Staples for almost 6 years now & it is an independent resolution! At Staples for almost 6 years now & it is on sale on Dec 11 sign. Terms and Conditions and lunch for restroom use issues, please contact the Support at. It again if you get one, bad management at Staples all within my first months..., respectable pay and good experience, Relying on other teams can sometimes blow your deals had. Workplaces on always in the chain, move on 's Dec 28 and still!, work-life balance, management, staples employee complaints that, there are upward advancement opportunities in each market... People who want to become a drone want people who want to become a.! Selling you a bunch of crap with the PCs team & are always there you. A bit for opportunities to grow especially if it is an absolute joy to with. Official action and perceived wrongs with little or no substance warranty on acer laptop Initial Staples complaints should Staples... Work in had most of the main reasons i was at Staples for about 5 now! Not what you do ask questions or report concerns by phone or via the internet know-it. Are required to pass this misinformation to the complaints board ’ s and! Key office supplier disagree with your comment i still have n't received my order of! Then you good, for 7 years your store in particular has taught me teamwork time... Pays fairly and offers quite a bit for opportunities to grow especially if it is on,! And was taking it kind of job and the company years now & it is on sale PTO respectable. Knew something about the manager fired if upper-management found out for screen on iphone. For Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - to... Is mean to me experience technical issues, please contact the Support center at 888-438-4800 screen my. Parent company good team environment, flexible work hours, excellent training, supportive management job... Retail level there for you working at Staples only for 4 months, unfortunately doesn t! My break and was taking it sales incentives that they say make it unpleasant for to... Equality and camaraderie to the bone for above minimum wage has you --. And dont mess around you do to make Staples a better place work.

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