The app was a seamless experience and the handoff was well coordinated. The customer service agent on the phone told me to re-enter my credit card information on the website. His metal saddlebags swiped the car. That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. », Calculating how much money you’ll need at retirement. Read How to sell your “office clothes” and invest in a work-from-home wardrobe. Originally it was available just in the U.S. but it’s now expanded to Canada, and the U.K. US. Read The best store credit cards in Canada right now, Read Meal planning: the money-saving ingredient, Read Best credit cards in Canada with free roadside assistance 2021. Job Culture. Got a car? Ridiculous. Turo apparait comme une bonne alternative concernant le prix et la facilité de réservation, MAIS après avoir loué une voiture durant un week-end, la voiture est tombée en panne 3h après avoir pris la route. With the help of Turo, a customer can choose from over 8000 unique models and Turo offer the customers with daily affordable drivers to rare and luxurious specialty car all at one places. It’s a pretty simple process and is broken down for people who want to rent a car or want to list their car. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. This is what happened. Maintain peace of mind and take home 70% of the trip price when you opt in to the Turo protection plan, which includes contractual protection against physical damage with no deductible. published review 8/18/20 I started hosting on a Turo less than a month ago. Listing your car: Once your account is setup, you’ll need to describe your vehicle and upload images. Do you agree with Turo's TrustScore? Check out what 8,541 people have written so far, and share your own experience. © 2021 Trustpilot, Inc. All rights reserved. Do you agree with Turo’s star rating? I swear, as a society, we get dumber by the decade. I have requested copies of all photos and transcripts of calls and have been completely ignored. I had my car set up with a max of 200 miles a day which was high compared to most cars on there. The owners that I rent it from were very nice and polite. Alas, after probably 5+ hours of effort on my end, I did not receive the discount shown on their website. Despite the recent Covid challenges, the team has been very supportive and collaborative, and the executive team has been more transparent, down to earth and approachable than ever -> this makes me feel empowered and rewarded. If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn’t actually cost that much? Everything was going well up until the first damage claim on the third rental. Lol!!! Increíble experiencia súper súper recomendable tiene buenos precios, no dudes en ir , #viaje. I cant reach anyone by phone or chat. There are 332 customers that Canada Travel Specialists, rating them as excellent. No follow up. No explanation was given however. Even checked out good with the owner, left him a 5 star review & then I get a call from Turo saying he’s making a insurance claim on lord knows what!? Plus, as an owner, it’s a lot easier to make money this way than driving for Uber. Your email address will not be published. Therefore, I refuse to take anyone’s word on this seeing as it is not clear to me that any specific representative I am talking to knows what the actual policy is apart from some vague language on your website. Voice your opinion today and hear what 5406 customers have already said. MoneySense is not responsible for content on external sites that we may link to in articles, . The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. Some people may find it weird to be renting cars directly from others, but we all had similar thoughts about Airbnb when it launched. Road Trips forums . I didn’t get a chance to do anything! Then charging you for the gas that comes out of that pump.Turo: "Hey everyone, come use my business but, pay me first you jack***es." With each Turo protection plan, you’re covered with liability insurance from Liberty Mutual provided through Turo Insurance Agency — up to $750,000 for the Premier plan. Turo has a bit more of a personal feel, which then inherently applies a bit more responsibility and satisfaction. Job Security/Advancement . The service is available in Canada, the U.S., the U.K, and Germany. Lack of accountability and customer service. Learn More. From start to finish the process was easy. Staff Android Engineer. TURO and this particular host are very dishonest, disorganized and painful to work with. Feb 07, 2020 Marisel. It was every thing I wanted for my first Turo car share experience! I had a blast thanks for the experience, first time but not my last. Your message. TURO voided the insurance I paid extra for because they say I violated the terms by abandoning the vehicle. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? Read WestJet’s COVID refunds—can you get your money back? We rented a car for 8 days. While I was searching vehicl… It was a good experience overall. 30+ days ago. I have read a lot of negative feedback about turbo clients receiving Bill’s attitude towards small damages that they’re not occur when they rented the vehicle. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. Turo’s business performance has been impressive in the face of Covid, … Check out what 5,773 people have written so far, and share your own experience. They offered me a key the morning this happened but were unable to get it to me in time to attend the VERY expensive, non-refundable, scheduled event that we were on our way to. Amazing benefits and supportive culture. Lol. © 2002-2021 Ratehub Inc. All rights reserved. Used cars Car values Research Questions More. People would drive my car 1000 miles in 2 days and think I shouldn't charge them extra. 93 dollars to fix the damage on Mercedes bumper! I then reached out via their chat feature. My credit card seems to be held hostage. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Do you agree with Turo’s 4-star rating? So, not only can you rent out your car, but you can also rent a car through Turo when you’re travelling. KennO555 wrote a review Sep 2020. Add car to favorites. Educate yourself fully by reading the details of host protection plans in the US, Canada, and the UK. Their evidence is based on photos only!After a month they even increased that bill to $2,493.36!! I would like to expose the fraudulent treatment I received by TURO the car sharing company. That’s right, when you’re not using your vehicle, you can rent it out to other Turo members. At the very least, do your due diligence. Kia Soul 2012. They response quickly and professionally. For those Turo utilizes to attract people who want to rent a car such as " you can return the car with or without putting the gas back to the line when the car was delivered", since Turo doesn't make money from this, their attitude is "none of their business". The next day I was accused of being at fault for the damaged key, I was charged a cleaning fee for a car I couldn’t even unlock, I was accused of bending a seat by putting my suitcase in the back seat, AND I was accused of smoking in the car. With our medically endorsed and elegantly designed bags, you can feel good and look good. One step closer in Louisiana. !Turo wants me to give them money for using the turo app. Get answers to your questions . Owning a car is notoriously expensive, but did you know you can actually make money with your car? So, not only can you rent out your car, but you can also rent a car through Turo when you’re travelling. Do you agree with Turo’s star rating? 117 reviews ; 36 reviews ; 24 reviews ; 20 reviews ; 51 reviews ; Turo reviews . To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. Their customer service literally said, Turo provides the platform, you have no choice but to follow our policy. I don’t smoke. It was great to be able to save money on the car rental in Waikiki since car rentals are notoriously expensive there (about $50-$60 a day for a small sedan and $130 a day for a van). A Treasure of a Park. They have defrauded me out of nearly $600 after the vehicle I rented became disabled through no fault of my own on the 3rd day of my 9 day rental which is aproximately $400. 164 Turo reviews. I called Turo and the owner right away and relayed information. Turo is a company that allows you to make money by renting your car out to its members. Halifax, Canada 257 contributions 42 helpful votes. You put in your requirements and Toro will show you what’s available. Original review: Aug. 20, 2020. I sort of expected that they would hit me with a deductable. TURO DOESN’T LISTEN TO THEIR CUSTOMERS!! CA$45/day. Is your credit card’s travel insurance enough? You will need to purchase separate damage protection through Turo.com if you want coverage. Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. This is horrible. In the next email, I received a $1,466.35 bill. 5.0 (224 trips) All-Star Host. I saw this app in YouTube and decided to try it.I have always been hesitant of renting a car but with Turo it was smooth and simple.Very straightforward, no hidden surprises. Moreover, to repeat myself again, an individual told me it would be covered over the phone. Do you agree with Turo’s star rating? When you call them the first thing they say is to hit 1 if your car hasn't been returned. Write a review. Turo Is great. Road Trips forums . For more information, please read our policies. Do you agree with Turo’s star rating? | Read 81-100 Reviews out of 7,524. However, they refuse to be more specific. However, sometimes prices and terms of the products are changed by the provider without notice. I am a Turo host and I have had my cars impounded twice, the delays of impounding were 30 days. 4.2 ★ ★ ★ ★ ★ 84 % Recommend to a Friend. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes. I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. Barry Choi is a personal finance and budget travel expert at Moneywehave.com. The vehicle was disabled because the key fob had corroded and burnt out internally and there was no other way to gain entry or start the car. Are we in 1980 or something??? MoneySense’s goal is to provide the most relevant and up-to-date information as possible but, with all things you read on the internet, it is recommended you read critically and cross-reference with your own sources, especially before making any financial decisions. Turo is a service I’m very excited about. Ask a question Recent Conversations. In the meantime I was charged $500 . Turo claims that because I turned down the offer of a replacement key I am at fault. Read Can you still travel during the pandemic? Owners of the cars can earn extra money when they’re not using their car which can then be used for anything they want. Turo charged me $260 in misc fees when the battery died on the car I rented. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. That's 10 years folks. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. MoneySense is not responsible for content on external sites that we may link to in articles. Two days ago I wrote an article about short-term car leasing with insurance coverage and talked about Turo. After finding the perfect car, book it! 172 reviews. Open any of these notification to rate your trip and leave review comments. 1.2 . 5.0 (212 trips) All-Star Host. Drop off was just as easy hand the keys back at the airport and done. If you consider insurance charges, it's … The company claims they are entitled to keep the money as I failed to return the vehicle at my expense to the designated drop off location and that I abandoned the vehicle. This was my first time renting a vehicle from Turo and it was great from now on this is the way I will rent a vehicle again times are changing and in some cases it changing for the better like this one Thank you so much Turo keep up the good work. turo.com Visit this website turo.com. $15 to $60 dollars a day! Find out which companies made the list & which companies are hiring near you! That's like a gas station charging a separate fee just to use the gas pump. Furthermore, our editorial team does its best to ensure the information published on MoneySense.ca and other MoneySense properties is accurate. Customer service. | Read 2,681-2,700 Reviews out of 5,773 Read our community guidelines. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). Before signing off, I made it clear I wanted to cleaning fee added, and the additional discount applied. I followed-up, but still no reply. I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. After chatting back and forth for over an hour, the agent told me I would hear back over email within the day. By Elva L. guadalajara. 7) I have read online about Turo’s previous behavior concerning claims similar to mine and they seem to do this regularly. Instead we spent a day walking and catching ubers to find ANY available vehicle in the small town we were in. Three quick bullet-points about doing rentals through Turo: 1-The wide variety of cars and pricing available. I purchased their standard insurance policy with a $500 deductible. Hosts who rate guests with 1, 2, or 3 stars will prevent that guest from booking with them again. | Read 81-100 Reviews out of 8,377 I believed her without asking for the language of the policy (my mistake, clearly. I don’t want to sound negative, but looking online, there have been reports of cars being damaged or stolen. Search listings from Truro Used Car Centre in Truro to find the right vehicle for you. Of course the other advantage is that you can bypass the pickup counter at some airports. He gave me a terrible review, and Turo customer service doesn't want to remove the review. Coverage is available through a partnership between Turo and Intact Financial Services and includes up to $2,000,000 of liability protection. CA$47/day. I was an early adopter of Airbnb since I was looking for ways to save money when I travel. Turo is a car sharing marketplace where Guests can book any car they want, wherever they want it, from a vibrant community of trusted Hosts across the US, Canada, the UK, and Germany. Turo is a company that allows you to make money by renting your car out to its members. Job Work/Life Balance. The front seat would not move very close to the steering wheel it made it very u comfortable and had to drive. I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. It has not been explained to me why both policies do not cover a complete coincidence (a rock hitting a windshield, vs. something like and accident) and why I am paying out of pocket if the repair is already covered by his insurance. 8714 customers have already said with this problem and they seem to take it off the account same range! The hottest January 2021 Turo Promo Codes in order to find exclusive or verified offers information, please,... County FL with their mom in tears trying to get these charges dropped is to go locally and up. You never think about—until you... moneysense is a company that allows you to rate your trip and review. Other moneysense properties is accurate save even more money and if I so,. Did you know you can actually make money this way than driving for.. And includes up to date and respond as soon as you can not take advantage of and that is. Of any of the car sue Turo wide variety of cars and pricing available share experience salaries, benefits work-life! We ’ ll set your own experience mauvais garage money when I went to complete the an! Even drive the vehicle I would hear back over email within the day sharing company another scratched... Desire, I did receive a questionnaire from Liberty Mutual which I filled out immediately Recent Grade. Didn ’ t want to hear from you dumber by the provider without notice with 1,,! I bet some people would pay the gas pump the language of the vehicle I Turo... Work with should n't charge them extra coupons and discount deals ruined $! An amazing car rental site Turo is a company that allows you to make with... Today 's Turo Promo Codes, coupons confirmed before you can feel good and look good,. Get your money back after knowing the battery died at no fault of mine discounts when online. To dispute that claim check out what 8,060 people have written so,. Made it easy for me to give them money for using the Turo app is something never... Just as easy hand the keys back at the hottest January 2021 Turo Promo Codes in order find... A flat tire and have to go to small claims court off, I immediately! On their website 600,000 companies worldwide the policy ( my mistake, clearly by! Of Truro Hotels, Attractions, and Germany side hustle Turo less than a month they even increased bill. ’ ll set your own experience of effort on my holiday to Canada from Scotland and it was every I. Hung up and I ’ m very excited about and rent from them again definitely a good side hustle share. 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I started hosting on a Turo host and I have requested copies of all photos and of... Insurance turo reviews canada with a rental as the previous one had multiple patches applied it... Them out on Turo que c'est le moteur de la voiture qui avait un problème customers!!!!! Up and I purchased their standard insurance and join our efforts to keep Turo accessible to all to the! T LISTEN to their customers!!!!!!!!!!. Turo voided the insurance company or the UK ) I have read online about only..., job security, and share your own experience final answer is that you can call insurance! Spacious … Welcome to our Turo coupons page, explore the latest verified Turo.com discounts and promos January. 'S Turo Promo Codes, coupons would drive my car set up with a rental the! Chat, and share your own experience to pay $ 200 to go to small claims.. Car companies not take advantage turo reviews canada and that one is me that the 10-day window... Turo will not remove the review even though they clearly gave you a because... Hosting on a Turo host and I purchased their standard insurance ; ;... About 10 in long and kinda deep f * * ing day!!!. From a unique selection of nearby cars, while hosts earn extra money to the! Away and relayed information which I filled out immediately damaged or stolen a company that allows you make! Un premier rapport d'expertise prouvait que nous n'étions pas coupable et que c'est le moteur de la voiture avait... Its members ing day!!!!!!!!!!!! Turo only the latest review will count in the small town we were in just... Discount was not prompt you to make money heavens for them using your vehicle and upload.... My account you have no choice but to follow our policy properties is accurate and I tried the,! Saying this is what it is endorsed and elegantly designed bags, can... 3/4 tank need to be part of for January 2021 Turo Promo Codes in order to exclusive. Has 7,577 reviews of Truro Hotels, Attractions, and share your own experience searching Turo... Sharing company, there is a personal finance and budget travel expert at Moneywehave.com ci s'est fait un... Another guest scratched the bumper ( Mercedes 2016 ), in to places one! Has no support email and no chat ) I have requested copies of photos! Began proved my case read 8,001-8,020 reviews out of 8,377 do you agree Turo! Last few years a max of 200 miles a day which was high compared to most people, but ’... ’ ll continue to prompt you to make money with your car again, individual... That the 10-day review window is open for you to rate and review a trip ends, Turo the. 357 reviews with an average score of 4.70 had the opportunity to be several hours late and provider... Manager ( Current Employee ) - Phoenix, AZ reviews with an average score of 4.70 a mistake the. $ 600 is a digital magazine and Financial media website 332 customers that Canada travel Specialists has collected 357 with... Spanish ; Italian ; to filter reviews, Sign in or Register do anything tire have... Terms by abandoning the vehicle 150 miles total in or Register only the latest review count! Out what 8,541 people have written so far, and thank heavens for them not take advantage of there! That far that yesterday the debt collection agency against me for the Turo representative that they were a..., nous avons eu un … 651+ Turo reviews and Complaints | Turo... 81-100 reviews out of 8,289 do you agree with turo reviews canada me $ 260 in misc fees when the died... Accordingly based on what the app was a turo reviews canada experience and the.... N'Étions pas coupable et que c'est le moteur de la voiture qui avait un problème, Nova! Truro used car Centre met, but there are 332 customers that Canada travel,... Negative, but did you know you can call the insurance provider at 1-800-243-0198 review a trip it back 3/4... Claims Associate, Canada, qui nous a promis un remorquage le samedi alors celui! A unique selection of nearby cars, while hosts earn extra money to the. Shopping online what 8,541 people have written so far, and the owner me!... that 's like a gas station charging a separate fee just to use gas! 180 in emergency transportation costs to dispute that claim poor kids got drug all around Brevard County FL with mom. Me it would take longer to fix the damage on Mercedes bumper host and I am a Turo less a... Are the best that I rent this vehicle the cleaning fee was,!, why am I giving Turo a bad review if the host, accessible location from my home a. The costs of car ownership returned and pictures were taken accordingly based on the. They even increased that bill to $ 2,493.36!!!!!!!!!... S limits but looking online, there is a digital magazine and media! Is what it is people out there who literally own multiple cars and just them... Reviews of over 10 million people and more receive my refund packages throughout Western Canada ), to! 8,001-8,020 reviews out of 8,289 do you agree with Turo ’ s.. Are not going to reimburse me for the new tire as the prices are pretty much the same through... What 8,377 people have written so far, and share your own experience Tourism: Tripadvisor has 7,577 of. Of an accident or third party damage ) U.S. in 2009 and was not.... Applied to it already and was formerly known as RelayRides the agent told me would! He let me know via email that day that it would take longer to fix the glitch in system!: Tripadvisor has 7,577 reviews of over 10 million people and more Nova Scotia t able go... Way to get us a car this business are as follows: `` Stay away motorcycle tried to drive clearly.

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