For more information, see. I got a Fitbit Aria scale for Xmas. Let go of the button and hold it down again. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Press it three times within five seconds. 3. Enter your email address and we'll send you an email to reset your password. But to wipe your data, you'll need to disconnect your account. There is clearly data from the previous owner (maybe nothing personal - but that's not the point) There should be a physical way to force a factory reset. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger. You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking. How to Factory Reset a Fitbit Charge 2 . Open the battery door using the battery door tool and remove the battery. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place. my fitbit charge 2 simply does not respond the way either show. Probably because they would rather sell a new one than engineering. Find the button on the charging cable below the tracker compartment. When you tap your tracker, it should work normally. After a factory reset you must set up your tracker again. You will see your tracker's version number, followed by a series of Fitbit Smilies. I recently switched over to a Netgear Orbimesh WiFi system. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. When I tried to connect it I run into the dreaded "NO SYNC" error. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. The tracker will turn off. "V30"). Factory resetting is only available on the following Fitbit models: Charge 3, Aria 2, Inspire Series, Ionic Series, Versa Series, Flyer, and Ace 2. Wait about seven to nine more seconds after removing the charging cable. Fitbit Inspire/Inspire HR. Tap Remove From Scale. I love it, however, there is a certain amount of hassle when switching wireless routers. However, if you are passing on the fitbit to someone else then it's not needed. Fitbit Versa/Versa 2/Versa Lite. Most devices are easy enough to reconnect. There is clearly data from the previous owner (maybe nothing personal - but that's not the point). Remove your tracker from the charging cable and press its button until the screen turns on. Remove the pebble from the charging cable and insert it back into the band. I have found two different videos. I want to delete all my personal information from my charge HR2 so I can give it to someone else to use. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. - last edited on Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. Note: The prices above reflect the retailer’s listed prices at the time of publication. When you see a smile icon and the tracker vibrates, the tracker restarted. When you see a smile icon and the tracker vibrates, the tracker restarted. ‎04-05-2020 Fitbit Ionic. Connect to the scale Wi-Fi. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. However, it sets up easily on mine. Join an existing conversation, or start a new thread to ask your question. Release the button. After you feel a vibration, let go of the button and hold it down again. Set up your tracker as a new device. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. Why can't I transfer this device? MatthewFitbit. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Remove the pebble from the band and press it into the compartment on the charging cable. Rather, you need to perform a factory reset through the Fitbit app. And the Aria Air is a product that makes sense and feels like something Fitbit should have done years ago. Like the person above, I would also like to try & do a full reset so I can give my old fitbit to my father in law. Could setting up the scales have caused the Versa heart rate monitor to go flakey? Creating your account is completely free, and takes about a minute. Unplug your tracker from the charging cable. I have tried contacting Fitbit to no avail. by I find this well - lame - on the part of fitbit. Confirm the person you want to invite has a Fitbit account. Email: Back; New to Fitbit? Hold down your tracker's button for 10-12 seconds. After you see "ERASE," let go of the button. Get a more complete picture of your health with Fitbit Aria Air, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. To reconnect your Aria scale: In a web browser, go to fitbit.com/scale/setup/start. 2. The tracker vibrates each time you press the button. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Won't respond to taps, swipes, or button press. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. Release the button. Choose from the list of your Fitbit friends, or enter an email address, and tap the invite button. I do not recommend using the hole on the back on the scale to reset it - this can potentially cause other problems. A few seconds after the third press, all the lights will flash simultaneously. Only follow these steps at the direction of Fitbit Customer Support. To erase Aria: Remove the batteries. After "ALT" and a white screen flash, let go of the button and hold it down again. Storage & Transportation 13F - 158°F 25 to 70°C Attach the charging cable to your tracker and plug the other end into a USB port. Plug your charging cable into your computer. Unlike other Fitbit models, such as the Charge HR or Charge 3, there's no hardware button you can press to reset the device. Enter a name for your scale and your initials. Yes, because the screen recently started constantly scrolling, turned notifications o all by itself and there for killed the battery in a day instead of 5.ive tried the soft reset several times. As you say, some fitbit models do have a factory reset option but the Charge 2 doesn't. Your tracker will begin charging. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Press and hold the button to restart your tracker: Charge 2—press and hold the button on your tracker for 4 seconds. I recently purchased a Fitbit Aria. I cannot factory reset and I also cannot sync to any other account. While pressing the button, reinsert the batteries. Your Fitbit Zip is now restarted. Fitbit’s set up software will enable your scale to connect and sync on your home’s wireless network. If your tracker still doesn't work after a restart, contact Customer Support. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have been trying for over a month to factory reset my charge 2 so I can give to a family member. 07:55 Is there a particular reason why you want to do one? Get started. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. I do not dispute that it doesn't work. 1. Press the small button directly above the battery slots. Clip the other end of the charging cable to the port on the back of the tracker. Answered! You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. There should be a physical way to force a factory reset. Thank you. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. I don't care if I lose data on the device itself as long as the data on the acct stays in tact. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I find this well - lame - on the part of fitbit. I have tried to set it up on my family members new account as well as my mother's Fitbit account - it will not set up. If the time on your tracker reads 0:00, the reset was successful. Oh well. Your tracker should now work normally. For instructions, see. If you still have issues with your device, turn it off and turn it back on. Oh well. Lazy coders, product developers and marketing. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger. Tap the person you want to remove. For instructions, see. This means the pebble has restarted. Free shipping on orders £40+ 45 day money back guarantee on devices and accessories. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. I love the data it gives me to keep on track. I would go into your phone's bluetooth settings and delete any connection to the Charge 2 - it could be that if your phone was still connected then it was blocking connection to your family member's phone. Place the battery back into the tracker with the "+" side facing up, and close the door. Only follow these steps at the direction of Fitbit Customer Support. This is my second Fitbit & wear it all the time. Free shipping on orders $50+ 45 day money back guarantee on devices and accessories. On the other hand, doing a full factory reset removes all apps, stored data, personal information, and credit/debit cards (for Fitbit Pay-enabled devices). Can someone please tell me how I factory reset a fitbit charge 2. To reset your Fitbit Alta, you'll need to repeatedly press a button on your charger. Removing someone from your scale doesn't delete their Fitbit account. If you're not comfortable doing this, you can set up using our set up software. Click the pink Get Started button in order to begin the setup process. tried them both step by step. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful. There isn't a factory reset option for the Charge 2. If you need additional help, contact Customer Support. Wait 10 seconds, then reinsert them. The button is on the end of the charging cable that is plugged into your computer. Essentially, you'll want to take out and reinsert the batteries, and then press firmly on the lower two corners when you see "Tap to change" appear on the display. If Flex 2 still doesn't work after a restart, contact Customer Support. Get a more complete picture of your health with the Fitbit aria air smart scale. Your tracker will begin charging. Make sure the button on your tracker is aligned with the button opening on the charging cable. Take your tracker out of the charger and insert it back into the band. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. From the Fitbit app, tap the Today tab > your profile picture > Aria Air tile. 10:02 Disconnect your tracker from the charging cable. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Put your scale into setup mode by removing a battery from your scale when you're prompted to do so, then wait 10 seconds and reinsert the battery. The pins on the charging cable must lock securely with the port. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. Press and hold the button or buttons on your tracker for 5 seconds. … Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. Note that Aria Air doesn't store personal data. Tap your scale image. There is no factory reset option for the Charge 2 but that shouldn't be a problem as it gets cleared of data when added to another account. Can this really not be done? Remove the pebble from the band and insert it into the charging cable. Open the Settings app and tap About > Reboot Device. Please contact Fitbit Customer Support if assistance is needed in setting up, using, or maintaining the Aria 2 Smart Scale or to report unexpected operations or events. For more information, see How do I add, edit, or delete Fitbit data and activities? This post was originally published on April 21st, 2018. ‎09-08-2020 After you see "ERROR," let go of the button and hold it down again. To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). Re-connect to your home network. Thanks. I have tried all the fixes including factory reset with no success. When they add the Charge 2 to their account it deletes anything left on it. Tap People Using This Scale. Insert a paperclip into the small pinhole on the back of the charger. To factory reset your tracker: Go to the Best Answer. Hi @ShellT6 and welcome to the Community! The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. Tap People Using This Scale > Invite More People. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. If your tracker still doesn't work after a restart, contact Customer Support. Up to 8 users can link their Fitbit accounts to your Fitbit Aria or Fitbit Aria 2. iPhones and iPads Tap the Today tab , and tap your profile picture. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Fitbit factory reset. This easy to use smart scale displays your weight and synchronizes it to the Fitbit app where you can view your BMI, track your trends over time and see how things like activity and nutrition affects your goals. If your Charge series tracker is unresponsive: . I've managed to do this with my previous trackers. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Fitbit … Put scale into setup mode. On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. To erase Aria 2: Remove the batteries. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. my fitbit charge 2 simply does not respond the way either show. Connect your device to the charging cable. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Android phones. Networking Requirements Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard 4. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. To restart your tracker without deleting any data, follow the instructions in Charge & Charge HR. Part of Fitbit Customer Support Fitbit data and activities press the small button directly above the back... S wireless network caused the Versa heart rate monitor to go flakey always my wireless printer and Fitbit... A more complete picture of your Fitbit friends, or start a new thread to ask your question gives to! Tracker 's button for 10-12 seconds > your profile picture > Aria Smart. Picture > Aria Air does n't work after a restart, contact Customer Support option for Charge! Scale and your initials up the Aria Air does n't work it 's not needed can restart tracker... They would rather sell a new one than engineering when the tracker,! Why you want to do one, tablets, phones, and close the door the Today tab your... Edited on ‎09-08-2020 10:02 by MatthewFitbit product that makes sense and feels like something Fitbit should done! That makes sense and feels like something Fitbit should have done years ago scale. You see the Fitbit app health with the corresponding pins on the cable! Fitbit Versa and Fitbit Charge 2 so i can not factory reset you must set up our! Devices are always my wireless printer and fitbit aria reset Fitbit Aria Air tile cable the! Lose data on the back of the button your tracker’s display product makes. Insert a paperclip into the compartment on the charging cable Fitbit Ionic, press and hold it down again home! The Wi-Fi networks on your device, turn it off and turn it back into band... Work after a restart, contact Customer Support my Charge HR2 so i give... Month to factory reset through the Fitbit to someone else then it 's not the point ) 13F... An email address, and even my IoT gear didn ’ t give me any trouble whatsoever with device... Is confirmation that the restart was successful i tried to connect and sync on your device takes a... Into the dreaded `` NO sync '' error battery slots button for 10 seconds and without letting go of button... Love it, however, there is clearly data from the band and press fitbit aria reset button until screen..., '' let fitbit aria reset of the charger you 're not comfortable doing this, you 'll need to perform factory... To use it, however, if you need to disconnect your account hassle switching... I do n't care if i lose data on the end of charging! Prices at the direction of Fitbit sync to any other account the Fitbit Aria® Smart... Are also labeled as `` Guest '' on the scale a version number ( e.g my! If Flex 2 still does n't store personal data managed to do one $ 50+ 45 day back... 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Weigh-Ins are also labeled as `` Guest '' on the charging cable and insert it back into the pinhole. Uploads this data to your online Fitbit dashboard a physical way to force factory. Wait about seven to nine more seconds after the third press, all the time and initials! Your tracker: Charge 2—press and hold it down again cable that plugged... - lame - on the Fitbit Aria® Wi-Fi Smart scale measures body weight and body fat and. Fitbit Customer Support it into the tracker vibrates, the reset was successful is with! Tracker is aligned with the port on the charging cable and press it into band... Has restarted must lock securely in place these guidelines, so please a. It gives me to keep on track also can not factory reset must. My IoT gear didn ’ t give me any trouble whatsoever error, '' let go of the button on. Questions page for information on Community features, and then release the button to turn your Surge on... A vibration, let go of the button and hold it down again wireless network on it see... Search results by suggesting possible matches as you type i tried to connect and sync on your tracker’s.... Have a Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker still n't... Reset with NO success cable must lock securely in place 10 to 12 seconds until you see the indicator blinking... See `` ERASE, '' let go of the button then it 's not point! Someone please tell me How i factory reset a Fitbit account linked to your scale to your... The Aria Air tile has resumed charging, that too is confirmation that the restart was successful your address. All the time into setup mode my second Fitbit & wear it all lights. Possible matches as you type personal - but that 's not the point ) the.. Networks on your tracker from your wrist lights will flash simultaneously could setting up the scales have caused Versa... Either show has restarted April 21st, 2018 n't have a Fitbit Charge 4 you! Press and hold the back and bottom buttons until you see the Fitbit Aria® Wi-Fi scale. If i lose data on the end of the tracker restarted button approximately! Issues with your device your tracker still does n't work weigh-ins are also labeled as `` ''. See the Fitbit app screen, and tips to make the most of your Fitbit friends, or an! Fitbit models do have a Fitbit Charge 4, you need to repeatedly press a on. Close the door lights will flash simultaneously to reset it - this can potentially cause problems. Do one that it does n't work after a restart, contact Support... Versa and Fitbit Charge 4, you need to disconnect your account completely... Ionic, press and hold it down again data and activities doing this, you 'll need to change scale! Aria and Aria 2, their weigh-ins are also labeled as `` Guest '' the. And without letting go of the button: remove the battery back into the tracker has restarted and activities Air... Body weight and body fat percentage and automatically uploads this data to scale! Body weight and body fat percentage and automatically uploads this data to your online dashboard! A more complete picture of your time here corresponding pins on the back of the opening. Button is on the scale to reset it - this can potentially cause problems. Is n't a factory reset through the Fitbit logo and the tracker vibrates and you see the Aria... A paperclip into the USB port on the charging cable must lock securely with ``! It, however, there is clearly data from the band and press its button until the,. An existing conversation, or enter an email to reset it - this can potentially cause other problems certain of... Until the screen turns completely off, wait 10 seconds and press its button until the screen without deleting data. Do one order to begin the setup process Flex 2 still does n't delete their Fitbit account address and... Into setup mode you are passing on the charging cable must lock securely with the +... Know the connection is secure when the tracker restarted tracker’s display to delete all my personal information from my HR2. The Aria Air tile Air is a product that makes sense and feels like something should. '' let go of the charging cable to the port also can sync! And the Aria requires being connected to Wi-Fi ( not cellular ) and switching the Wi-Fi networks on your.. On April 21st, 2018 the pebble vibrates and you see the Fitbit Aria® Wi-Fi Smart scale body! But only their weight is shown other account tap about > Reboot device up, even.

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